Briggs and Stratton Briggs & Stratton 30470 8750 Watt Portable Generator BAS1094

5.2 KV Promax gas generator

Strengths: Good for first two years

Weakness: NO back up support and you are at the mercy of local dealers who have no knowledge and expertise

Generator problem Reply | Nasir Gulzar Mr. Amin Deddy Chief Executive M/s Anglo Continental Gas generators Karachi D... 30 Aug Nasir GulzarLoading... 30 Aug Nasir Gulzar to acg_power show details 30 Aug Mr. Amin Deddy Chief Executive M/s Anglo Continental Gas generators Karachi Dear sir As-Salaam Alaikum Wa-Rahmatullahi Wa-Barakatuhu (O! You Who Believe Enter Into Islaam Wholeheartedly- Al...
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Nasir Gulzar
Mr. Amin Deddy Chief Executive M/s Anglo Continental Gas generators Karachi D...

30 Aug
Nasir GulzarLoading...
30 Aug
Nasir Gulzar
to acg_power

show details 30 Aug


Mr. Amin Deddy

Chief Executive

M/s Anglo Continental Gas generators

Karachi
Dear sir
As-Salaam Alaikum Wa-Rahmatullahi Wa-Barakatuhu (O! You Who Believe Enter Into Islaam Wholeheartedly- Al Quran)(???????? ???????? ?????????? ???????????
(You ALONE we worship and To you ALONE we seek help)

I had purchased Briggs & Stratton generator of 5.2 KVA ( Promax 6000 Vanguard) from METRO Lahore in 2008. Some four month back the generator was not generating electricity. However when we accelerate its engine manually, it starts giving the current. We had lodged a complaint with your Lahore office( mr. Israr). He deputed Mr. shahzad to check the generator. Mr. Shahzad after checking the generator, confirmed that the AVR is perfectly in order but they need to check the winding of the generator and for that the generator should be sent to their workshop in Lahore.

We had sent the generator to the workshop, there they kept for 3days and after that they informed that the AVR was heated up and they had replaced it without informing us that they had put a local one. (Please note that at the first instance Mr. Shahzad confirmed that the AVR is perfectly inorder). When we brought the generator at home and switched to its power, the light of the entire house some time remain stable and some times start blinking. When we informed it to Mr. Israr he informed us that since original AVR is replace with a local one therefore this blinking is taking place. We again lodged a complain and then again Mr. Shahzad visited to check the generator. We were then informed that now its engine head is week and we that need to be repaired. We asked from Mr. Israr that why it was not informed when we had sent it to the workshop they were unable to give the reason.

After a lot of follow up to Mr. azmat at Karachi/ Mr. Javaid got repaired the engine head but when we switched to its power, the generator starts giving around 300 watts which had burned one fan of our house. Then again we lodged the complained . At this time they brought a motor winding electrician who informed that the wire coming out form the motor winding got week and he replaced the wire. The generator function properly for around 2 hours and then again it starts blinking the lights.

We had informed this to Mr. Javaid and Mr. Sohail ( at Karachi) but till now nothing has been done to fix the problem.

CONCLUSION

From the above I have concluded that the actual problem with the generator was the weeking of the wire which was coming out form the motor and that there was no need for either the change of AVR or the repair of engine head. Moreover, the original AVR has been taken out by Mr. Israr/shahzad and put a local one and also charged Rs.3,000.

You are kindly requested to look into the matter and recover our original AVR from Israr/shahzad and also enquire why the engine head got repaired when it was not needed
Nasir Gulzar
Senior Partner
Nasir Javaid Maqsood Imran,
Chartered Accountants
Lahore, Pakistan.

Ph. 0092 42 363 17511-12
Pax. 0092 42 363 17513

Mob. 0092 321 4401947
Read and learn Holy Qur’an
2 Sep (13 days ago)
Nasir Gulzar
to acg_power
REMINDER FOR ANY EARLY REPLY AND ACTION
Nasir Gulzar
Mr. Amin Deddy I have been waiting for the last four days for your technecian...

5 Sep (9 days ago)
Reply
|PLEASE GO THROUGH THE MAILS TO THE PAKISTAN DEALER BUT TILL NOW NO ACTION HAS BEEN TAKEN

IS THERE ANY BODY TO HAVE CHECKS ON THEIR DEALER

REMINDER FOR ANY EARLY REPLY AND ACTION

REMINDER FOR ANY EARLY ACTION AS I HAVE NOT HEARD ANYTHING FROM THE PAKISTAN DEALER. SEEMS HE IS NOT INTERESTED IN RETAINING YOUR DEALERSHIP OR YOU ARE NOT INTERESTED IN SOLVING THE PROBLEMS OF YOUR CUSTOMERS. THIS COMPLAIN CAN BE UPLINK ON THE WEB

On 7 September 2010 00:30, Nasir Gulzar wrote:

IS THERE ANY BODY TO HAVE CHECKS ON THEIR DEALER


show details 04:12 (2 hours ago)

NO ACTION HAS SO FAR BEEN TAKEN , INSPITE OF REPEATED REMINDERS, EITHER FROM PAKISTAN OR FROM HEAD OFFICE IN AMERICA. SEEMS YOU PEOPLE ARE NOT INTERESTED IN THE RESOLVING OF THE COMPLAINTS OF YOUR CUSTOMERS

By anonymous; - Sep 16, 2010